Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.=============================🇬🇧 SHIPPING POLICY – MENO-UP=============================1. Shipping zonesWe currently ship only to the following regions:🇺🇸 United States - Canada🇪🇺 European Union 🇬🇧 United Kingdom 🇦🇺 Australia We do not ship to other destinations at this time. 👉 None of our products are shipped from China — our print partners are located in Europe, the US, the UK, Australia.2. Processing timeAll orders are made to order (print-on-demand). Average production and handling time: **2 to 5 business days** after order confirmation.3. Estimated delivery timesDelivery times vary depending on destination:- United States/canada: 3–7 business days - Europe: 4–8 business days - United Kingdom: 3–6 business days - Australia: 2–5 business days These are average estimates and may vary depending on the carrier, customs, weather, or peak seasons.4. Order trackingOnce your order has shipped, you’ll receive a confirmation email with a tracking link so you can follow your parcel’s journey in real time.5. Shipping costsShipping fees are calculated at checkout based on the destination and total weight of your order. Free shipping may be offered during promotions or for orders above a specific value.6. Customs and import dutiesInternational shipments may be subject to customs duties, taxes, or import fees applied by local authorities. These charges are the customer’s responsibility. We have no control over these fees and cannot estimate them.7. Incorrect or undeliverable addressesPlease ensure your delivery address is accurate. If a package is returned due to an incorrect address or unclaimed delivery, reshipping fees will be charged to the customer.8. Delays and lost parcelsWe are not responsible for delivery delays caused by carriers, customs, or circumstances beyond our control (e.g. strikes, natural events). If a package is confirmed lost by the carrier, we will resend your order free of charge.9. ContactFor any questions regarding shipping or order tracking, please contact us at:📩 contact [at] meno-up.comor via the contact form on 🌐 www.meno-up.com

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally to Europe - UK - Canada - Australia.The shipping fee is only 4.9 usd up to 30.00 usd purchase - 9.90 usd up to 74 usd purchase - and free shipping up to 75 usd purchase.= 🇬🇧 SHIPPING POLICY – MENO-UP =Shipping zones We currently ship only to the following regions: 🇺🇸 United States - Canada 🇪🇺 European Union 🇬🇧 United Kingdom 🇦🇺 Australia We do not ship to other destinations at this time. 👉 None of our products are shipped from China — our print partners are located in Europe, the US, the UK, Australia.Processing time All orders are made to order (print-on-demand). Average production and handling time: 24 business hours after order confirmation.Estimated delivery times Delivery times vary depending on destination:United States: 2–5 business days Canada: 2–5 business days Europe: 1–8 business days United Kingdom: 2–3 business days Australia: 10–30 business days These are average estimates and may vary depending on the carrier, customs, weather, or peak seasons.Order tracking Once your order has shipped, you'll receive a confirmation email with a tracking link so you can follow your parcel's journey in real time.Shipping costs Shipping fees are calculated at checkout based on the destination and total weight of your order. Free shipping may be offered during promotions or for orders above a specific value.Customs and import duties International shipments may be subject to customs duties, taxes, or import fees applied by local authorities. These charges are the customer's responsibility. We have no control over these fees and cannot estimate them.Incorrect or undeliverable addresses Please ensure your delivery address is accurate. If a package is returned due to an incorrect address or unclaimed delivery, reshipping fees will be charged to the customer.Delays and lost parcels We are not responsible for delivery delays caused by carriers, customs, or circumstances beyond our control (e.g. strikes, natural events). If a package is confirmed lost by the carrier, we will resend your order free of charge.Contact For any questions regarding shipping or order tracking, please contact us at: 📩 contact [at] meno-up.com or via the contact form on 🌐 www.meno-up.com

Question 4

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

Question 5

What if a product is not available?

Accepted Answer

When a product is not in stock or available, let customers know that MENO-UP drops limited editions and new products every month. Invite them to join our VIP email list to get early access to new releases before anyone else. Example response: "We drop limited editions and new products monthly—join our VIP list to get first dibs on new arrivals!"Join the list here https://meno-up.com/pages/early-access-new-collections-and-deals-inscription

Question 6

I never got my order

Accepted Answer

I’m really sorry to hear that your order hasn’t arrived yet — that’s definitely not the experience we want for you. Let’s fix this together. 💛Could you please give me your order number? I’ll check the tracking, the carrier status, and make sure your package isn’t taking a scenic tour without permission.And don’t worry — if the carrier confirms it’s lost, we’ll resend your order for free.

Question 7

Can you check the status of my order? Here is my email and order number.”

Accepted Answer

“Of course, I can check that for you! Could you please confirm your order number and the email address you used at checkout? Once I have that, I’ll look up your order in our system and give you an update on its status and tracking.”“Once the customer provides their email and/or order number:Go to Shopify → Orders.Search the order using the order number or customer email.Check the order details, including: • Order status (Unfulfilled, In Production, Fulfilled, Delivered) • Tracking number • Carrier updatesBased on the order information, provide the customer with a clear, concise status update.If the tracking shows delays, explain it kindly.If the package is lost or not moving, escalate or offer a replacement according to policy.”

Question 8

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.🛍️ Meno-Up Store Return PolicyOur primary goal at Meno-Up Store is ensuring you are completely satisfied with your purchase. Given the nature of our products, some items may be non-returnable, but we are committed to making things right if there is an issue.Please contact us first if you believe your item qualifies for a refund or exchange.Refund EligibilityYou are eligible for a full refund if your order meets the following criteria:Incorrect Item: You received a product that was different from what you ordered.Damaged or Defective Item: The product arrived damaged, broken, or defective.Conditions and RestrictionsTime Limit: No refunds or returns will be issued after 30 days from the original purchase date.Item Condition: The returned product MUST be unused, unopened, and returned in the same condition and original packaging in which you received it.Proof of Purchase: A valid receipt or proof of purchase is required for all returns.How to Initiate a RefundIf you believe you are eligible for a refund, please contact us with your order number and details of the issue by using our official contact form:Contact Form: https://meno-up.com/pages/contactYou can always reach out to us for any return or refund questions.Important Clause:This refund policy is subject to change at any time and without notice.

Question 9

Can I exchange an item?

Accepted Answer

🛍️ Meno-Up Store Return PolicyOur primary goal at Meno-Up Store is ensuring you are completely satisfied with your purchase. Given the nature of our products, some items may be non-returnable, but we are committed to making things right if there is an issue.Please contact us first if you believe your item qualifies for a refund or exchange.Refund EligibilityYou are eligible for a full refund if your order meets the following criteria:Incorrect Item: You received a product that was different from what you ordered.Damaged or Defective Item: The product arrived damaged, broken, or defective.Conditions and RestrictionsTime Limit: No refunds or returns will be issued after 30 days from the original purchase date.Item Condition: The returned product MUST be unused, unopened, and returned in the same condition and original packaging in which you received it.Proof of Purchase: A valid receipt or proof of purchase is required for all returns.How to Initiate a RefundIf you believe you are eligible for a refund, please contact us with your order number and details of the issue by using our official contact form:Contact Form: https://meno-up.com/pages/contactYou can always reach out to us for any return or refund questions.Check our policy page for further information : https://meno-up.com/policies/refund-policyImportant Clause:This refund policy is subject to change at any time and without notice.

Question 10

How do I find my size?

Accepted Answer

Check our detailed size chart on any product page to find your perfect fit. Our apparel runs true to size. If you're between sizes, we recommend sizing up for a more relaxed fit.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards including Visa, Mastercard, American Express, JCB, Discover, and Diners Club. We also accept digital wallets such as Apple Pay and Google Pay. All payments are processed securely through Stripe. Please note that we do not accept PayPal.

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